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Getting help
Your account officer, how to reach them, and when to contact support instead.
6 articles
- How do I contact my account officer? Sign in to your dashboard and open Settings. Under Your account officer, you'll see their name and email address. Select it to...
- When is my account officer assigned? We assign your account officer while we review your business during onboarding, before your account is approved for live use. Once they...
- What is an account officer? Every brand and reseller on AfroPin has an account officer: a named member of our team who looks after your account. Your...
- What if my account officer is away or changes? If your account officer is away, our support team can help with anything that can't wait. If we assign you a new...
- How do I know a message really comes from my account officer? Check that it comes from the email address shown under Your account officer in your Settings. Your account officer, like everyone at...
- What should I ask my account officer, and what should go to support? Your account officer: new or changed products, prices, commission and fees; turning on features such as physical cards or more stores; your...
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