What should I ask my account officer, and what should go to support?

Q: What should I ask my account officer, and what should go to support?

Your account officer: new or changed products, prices, commission and fees; turning on features such as physical cards or more stores; your agreement; training for your team; and anything you'd like to plan with us. Our support team: anything urgent, such as a payment or redemption that didn't go through, a till that isn't working, a lost or stolen device, or a code that may have been exposed. Use the Contact page on our website, and copy in your account officer if you like.

1 minute read Updated 28 Oct 2026

Your account officer: new or changed products, prices, commission and fees; turning on features such as physical cards or more stores; your agreement; training for your team; and anything you'd like to plan with us.
Our support team: anything urgent, such as a payment or redemption that didn't go through, a till that isn't working, a lost or stolen device, or a code that may have been exposed. Use the Contact page on our website, and copy in your account officer if you like.

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