How do I contact my account officer?

Q: How do I contact my account officer?

Sign in to your dashboard and open Settings. Under Your account officer, you'll see their name and email address. Select it to write to them from your email app, or copy the address. Include your business name and, where it helps, a reference: an order reference, a transaction or PIN mask, or a terminal name. Never send full PIN codes, passwords or API secrets.

1 minute read Updated 28 Oct 2026

Sign in to your dashboard and open Settings.
Under Your account officer, you'll see their name and email address.
Select it to write to them from your email app, or copy the address.

Include your business name and, where it helps, a reference: an order reference, a transaction or PIN mask, or a terminal name. Never send full PIN codes, passwords or API secrets.

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