For brands

7 articles

• Can my gift cards be sold as printed cards? Yes, if you agree it with us. Approved resellers can then order printed cards for your product and display them in their...
• How do I redeem a customer's PIN? You can redeem PINs in three ways: Web till: staff sign in to a terminal from any browser, scan or type the...
• Where can I see my redemptions? Open Retail, choose a store and go to Redemptions to see every redemption at that store, filtered by terminal if you like....
• Who pays the redemption fee? By default the brand pays: the fee is taken from the amount credited to your wallet. You can instead pass the fee...
• Why can't my staff see full PIN codes? A PIN is money, so AfroPin is built to keep codes between us and the customer. Tills, receipts and dashboards show codes...
• How are my gift card products set up? Our team builds your products with you during onboarding. For each product we agree: the amounts: fixed denominations or any amount within...
• What happens when a PIN is only partly used? For products that allow part payments, the remaining balance stays on the PIN. If the product issues a new code after a...