Why can't a card be activated?

Q: Why can't a card be activated?

The order hasn't shipped yet. Cards can be activated once their order is marked shipped. The card was already activated or voided. Each card can be activated only once. The terminal is in test mode. Cards activate on live terminals only. The number wasn't found. Check the digits. A card can only be activated by the reseller that ordered it. After 20 unknown numbers in an hour, lookups are paused for an hour. The amount is outside the product's range, or isn't one of its fixed amounts.

1 minute read Updated 28 Oct 2026

The order hasn't shipped yet. Cards can be activated once their order is marked shipped.
The card was already activated or voided. Each card can be activated only once.
The terminal is in test mode. Cards activate on live terminals only.
The number wasn't found. Check the digits. A card can only be activated by the reseller that ordered it. After 20 unknown numbers in an hour, lookups are paused for an hour.
The amount is outside the product's range, or isn't one of its fixed amounts.

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