- Check with the store whether the sales were expected, such as a busy promotion or a late customer.
- If they weren't, disable the terminal or reset its password straight away. Both sign the device out at once.
- Set a new staff PIN before turning the terminal back on.
- Review the terminal's Sales and Sign-in history on the Terminals page, and contact our support team or your account officer if you need help.
PINs sold in error can be disabled through the API, or by our support team. A PIN that has already been redeemed at a brand has been spent, so acting quickly matters.