Our team sets up every brand's gift card products with them, but the best launches start with a few decisions made in advance. Use this checklist to prepare before your onboarding call.
1. Decide how the card is spent
- Amounts. Fixed denominations (for example ₦5,000, ₦10,000 and ₦25,000) are easy to display and gift. An open range lets customers choose any amount between a minimum and a maximum.
- Single use or part payments. A single-use card is redeemed for its full balance in one go. A card that allows part payments keeps its remaining balance for the next visit.
- New code after each part payment. For extra security, a card can get a new code each time part of it is spent. The customer receives the new code by email, and the old one stops working.
- Validity. How long a card stays valid after it is bought.
2. Write what the customer sees
Prepare the product name, your logo and card image, a short description, the terms that apply to the card, and redemption instructions: where it can be used and how.
3. Agree the redemption fee, and who pays it
Each product has a redemption fee, a percentage of each redemption. By default the brand pays it from the amount credited. You can instead pass it to the customer, sale by sale, and the till shows the fee and totals before staff confirm.
4. List every place you will accept the card
- Your stores, with their addresses, so customers and resellers know where cards can be used.
- A terminal for each till, using the web till or the AfroPin Terminal app on your Android POS devices.
- Your online checkout, if you will redeem cards through our API.
5. Tell us about existing programmes
For a fixed period, AfroPin is your only partner for selling your gift cards through third parties. If you already sell them through another provider, tell us when you apply, so we can agree how that moves across or winds down.
6. Test, train and go live
Every account has a test mode with test PINs. Use it to try a full redemption on each type of till, and to show your staff how to scan, enter amounts and read the receipt. Once your verification is approved, you switch to live.
When you have these answers, onboarding is quick. Apply as a brand to get started.
