Apply now
AfroPin
Solutions
For brands For resellers For companies For developers Industries Brands FAQ
Company
Help Centre Blog Security Contact us
Apply now Sign in
Legal

Data Deletion

How to have your personal data deleted from AfroPin, whether you hold a gift card or run a business on it.

Last updated 7 November 2026Version 1.0
In short: email [email protected] from the address we know you by and ask us to delete your data. We confirm it is you, delete what we can, and tell you what the law makes us keep and for how long.

1.What you can do yourself

Some things take effect straight away, without writing to us:

  • Stop codes on WhatsApp: open your card from the "Manage your card" link in any message about it and turn off "Codes on WhatsApp". Your codes then only come by email.
  • Stop marketing emails: use the unsubscribe link at the bottom of any of them.
  • Give your card to someone else: once the person you transfer it to from your card page accepts it, your name, email and phone number are replaced by theirs.

2.Ask us to delete your data

Email [email protected] with the subject "Delete my data". Send it from the email address on your account or gift card, and tell us:

  • if you hold a gift card: the brand, and the last four digits of the card number or the phone number it was sold to;
  • if you run a business on AfroPin: the business name on the account.

Never send us a full card number or code. We may ask a question only you can answer to confirm it is you. We reply within the time the Nigeria Data Protection Act 2023 allows, and tell you when it is done.

3.What we delete

  • Gift card holders: your name, email address and phone number on your cards, and any Google Wallet or Apple Wallet pass. A card with money left on it can still be spent with its code, but we can no longer send you a new code or help you recover a lost one, so spend the balance first if you can.
  • Businesses: your contact details, your team's accounts and the documents you sent for verification, once the account is closed and its balances settled.
  • Anyone: messages you sent us, and your place on our mailing list.

4.What we must keep

Financial, tax and anti-money-laundering law requires us to keep transaction records, and the verification records of businesses, for at least six years. We keep only what those laws require, out of everyday use, and delete it when the period ends. Where we can, we keep it without your name or contact details. Our Privacy Policy sets out how long we keep each kind of data.

5.Facebook and WhatsApp

AfroPin does not offer Facebook Login and gets no data from your Facebook account. We use WhatsApp only to send gift card messages to the number a card was sold to; Meta tells us whether each message was delivered. Deleting your data with us, as above, also deletes your number from our WhatsApp sending. Messages already delivered stay in your WhatsApp until you delete them there.

Questions: AfroPin Software Limited, [email protected]